Refund policy

Thank you for shopping at Lemar, a partner store of Tazah Technologies PTE LTD (Zambeel). We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

We want to make sure that you receive your product in its original condition and that it is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged, you are eligible for a free replacement.

Timeframe

• Lemar will handle all complaints received within 30 days of delivery.
• Replacement requests made within 7 days of delivery are done free of cost.
• After 7 days, certain charges will apply for the replacement.

Replacement Process

To start a replacement, please share a video of the incorrect, faulty or damaged product with our customer support team within the eligible timeframe. In many cases the issue is related to how the product is used, and our team can guide you on how to fix it.

If we confirm that the product is indeed incorrect or faulty, we will schedule a replacement for you within 14 working days. Please pack the product in its original packing (original product box and all accessories) so the courier can pick it up and deliver your replacement.

Important

• We do not offer a replacement for "change of mind".
• We do not have a refund policy. Eligible issues are resolved through a replacement.

Contact Us

Send us a message through our contact form.
Email: usmanyasin574@gmail.com