Frequently Asked Questions
Quick answers about orders, delivery, payment and replacements.
Orders & Payment
How do I pay for my order?
We accept Cash on Delivery (COD) only. You pay the courier in cash when your order arrives – no online payment is needed.
How do I check my order status?
Go to Order Status and enter your order number and mobile number. You can also log in to see your orders.
Delivery
Where do you deliver?
We deliver to all 7 Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
How long does delivery take?
Orders are delivered within 1–2 working days. Remote areas, public holidays or weather can cause small delays.
Is delivery free?
Yes, delivery is free all over the UAE.
Gift Card
What is the 7% OFF Gift Card?
بعد كل طلب تحصل على كود بطاقة هدية خاص بك بخصم 7% على طلبك القادم. يرسل لك فريقنا الكود عند تأكيد طلبك. كل كود يعمل مرة واحدة فقط ولا يمكن دمجه مع خصومات أخرى.
Replacements
What if my product is wrong, broken or faulty?
Send us a message through our contact form with your order number, and keep a video of the product ready. Replacement requests within 7 days of delivery are free of cost, and we handle complaints within 30 days of delivery. See our Replacement & Refund Policy.
Can I return a product if I change my mind?
No. We do not offer refunds or replacements for change of mind. Eligible issues are solved with a replacement.